A: Different platforms have their related running cost and service, and it causes the difference of price. Because the international site can make the cost lower much, so the final price can be cheap. And some local authorized online shops have their service and other costs, it will make the cost higher little.

A: For all products, we had already reduced their price, if you buy more units in one order, there will be some preferential policies, please email us for details

A: Due to the impact of raw materials and various expenses, our production and operating costs will change, so we will adjust the price according to the actual situation. And the customer cannot claim compensation for the price difference.

A: When you receive the bike, the E-bike has completed most of the assembly, there’re some simple steps to finish the installation. You don’t need to worry about that, we will provide you with manual and customer service support to help you perfectly assemble an electric bicycle

A: The battery by our long-term supplier is an efficient and long-lasting energy sources. Like all modern lithium-ion batteries, you can positively influence longevity by storing the battery at temperatures between 0°C and 30°C and charged between 30% and 60% of maximum capacity.

1) lithium-ion batteries should be stored in a cool, dry, and safe environment.

2) Avoid placing the lithium-ion battery close to heat sources, open flames, flammable or explosive gases, liquids, which may cause battery leakage, heat, smoke, fire, and explosion.

3) If the lithium battery needs to be stored for a long time (more than one month), it is recommended to charge it to 40%-60%. The storage time should be recharged for 1-2 hours per month.

4) The battery must be charged within 24 hours after the battery is completely discharged, and the charging time is not less than 3 hours.

5) It is strictly forbidden to expose the electric vehicle to the sun under high temperatures.

6) Charging is best charged according to standard time and standard method, 4-6 hours is appropriate, especially do not carry over 12 hours of ultra-long charging, overcharge and over-discharge will cause huge damage to the lithium battery.

7) Avoid “try to run out of battery power, it is best to use automatic shutdown”, this is wrong, you should charge the lithium-ion battery after each use, more charging.

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A:We provide almost all accessories for the electric bicycles we sell. If you need them, please contact us and we will provide solutions.

A: Bicycles and batteries do not need to be purchased separately, we will deliver the battery and bicycle for your delivery. If you need an extra second battery, you need to buy it separately!

A: Yes. Normally the package including mudguards, assembly tools. If you don’t find it, please contact us to get these items.

A: For your safety, check the following points before every ride:

– Check the working condition of these electric parts, LCD Display, throttle, front light, horn, assisted pedaling function, battery.

– Check all nuts and bolts. In particular, check that the wheel quick-releases are well seated and if necessary tighten.

– Check the handlebar and stem for damage and replace it if necessary.

– Check brakes for proper function and if necessary adjust.

– Check tire pressure, and observe the maximum pressure ratings printed on the tire wall.

– Check the tire tread. – Check lighting and safety equipment.

– Check that the grips are securely fitted to the handlebars and check for wear.

– On bikes with rear suspension, check all threaded fastenings on the suspended parts for tightness, and check for play in the pivots.

A: Yes. Our E-bike normally has 3 operation modes, pure electric power mode, pedal-assisted mode, and pure pedal mode.

A: Normally, customers in Europe can receive electric bicycles in 3-7 days

A: We will process your order within 12 hours, and the items will be dispatched from the warehouse within 2 working days. After shipping, we will send the tracking number to you and help you keep track of the package.

A: The price including shipping and tax, you don’t need to pay an additional fee. If your shipping address is beyond our budget, the shipping carrier will tell us, we will inform you and give you a quotation to negotiate whether accept. What we should do is based on truth and sincerity.