FAQ

What it the shipping time estimated?

Item will deliver to your address between 3-7 business days by UPS or DPD. The actual shipping time might be different due to the effect of Covid-19. Please follow up with your local carrier service.

What is your return policy?

We accept non-reason returns requests within 7 days, and free returns request within 30 days for quality issues. For the other reasons of return, please carefully read our Return & Refund Policy or contact our customer service.

How long does it take to process my order?

From the time you place the order, we will process your order in 12 hours and send out your order within 3 days

How do I track my order?

Once your order is sent, you will receive a message with the tracking information by text or email. You can also check with the relevant carrier company by using the tracking number.

Can I cancel my order?

You have the right to cancel your order before we ship, once your cancellation process is complete, you will get the full amount of the refund. However, after we ship out your product, you are not eligible to cancel it. if you change your mind after you place an order, please contact us ASAP.

I got more questions, how do I contact you?

Our customer experience team will be happy to assist you with more questions and inquiries, please email us at customer@cysum.com. Our typical response time is within 30 minutes of the weekday and within 12 hours during the weekend.

What payment mehod can I use?

Right now, we accept VISA, MASTERCARD, MAESTRO, PAYPAL, GOOGLE PAY, APPLE PAY, and SPILITIT(Installment).

What currency will I be charged in?

Typically we set our selling price in euros. However, once you make a purchase, the price will be automatically converted into your local currency by your credit card.

Will I pay duty and tax?

For EU customers, we provide free shipping to most of the EU countries. customers do not need to pay any tariff. For North American customers, we are now only offering free shipping to Canadian customers, which will be extended in the future.

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